Shipping policy

We do our best to make sure your gifts arrive safely and on time. Please read our shipping details below:

Processing Time

• All Non-pre-order are processed within 1–2 business days after payment is received. Pre-order's processing time is around 5 weeks.
• Custom or pre-order items may take longer to prepare (please check the product description for details).

Shipping Methods & Timeframes

• We ship all orders with Sendle, Aramex, Aus-post etc. 
• Delivery times vary depending on your location and postcode, typically within 5 business days after shipping.
• Please note that delivery timeframes are estimates and may be affected by courier delays beyond our control.

Shipping Rates

• Shipping costs are calculated at checkout based on on your order and delivery address.
• We occasionally run free shipping promotions—please check our website for current offers.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Shipping Damage & Issues

• If your order arrives damaged, please contact us within 7 days with photos of the item and packaging. We will work quickly to resolve the issue.
• If your parcel is delayed or lost in transit, we’ll work directly with courier company to resolve the issue

International Shipping

Currently, we do not offer international shipping.